3 Keys to a Great Name: Resonant Congruent Differentiation Explained (Really!)

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3 Keys to a Great Name: Resonant Congruent Differentiation Explained (Really!)

Author: John Smith | Total views: 66 | Word Count: 1356 | Category: Business | Date: Feb 23rd 2007

Search for: Name, brand, naming, branding, tagline, tagline, product, service, business

I know, Resonant Congruent Differentiation sounds like something that immediately scares your ears. Something you learned about and quickly forgot in Psych 101. But stick with me a moment and I think youll see that its much simpler easily understood and very pertinent to the way people name products, services and businesses.

Having recently gone through some re-roofing trauma, a lawn sign promoting a contractor grabbed my attention. Mr. Fussy Roofing it read. I first laughed at the name because of its seeming oxymoronic message. And it is a name with amusement value. Moments later I thought, I wish I knew about that guy when I had my roof done.

Mr. Fussy Roofing is an almost perfect example of a differentiated product or service name thats congruent and resonates beautifully. When youre coming up with names, this is exactly what you should be striving for: resonant congruent differentiation. So lets break down what that phrase means and into intellectually chewable chunks.

Go Ahead, Splain Resonant Congruent Differentiation
Take it to the end first: differentiation means that you are not confused with competitors, that you stand out in a positive fashion. If all the companies that make steel are named after locations or owners, such as Bethlehem or Harris Steel, you wont achieve much differentiation if youre called Rogerson Steel. Choose StrongSteelCo and, at the least, youve demonstrated a positioning and promise in your name.

Now for the resonant congruent part. Congruent, as in being consistent with the qualities and values personified in the products/services you provide. If you make a high-end speaker system, naming it Mickeys Speakers would not be a good call. People would think you had a Mickey Mouse product and naming it after your own self sounds low budget and small time. This name is incongruent with the image you wish to convey. It's the kind of name that starts you off in the weeds so you have to climb out to establish a quality identity.

Resonant, in a very basic sense, means that the name makes the prospect or customer feel in alignment with the key message that the name of your product or service communicates. Its credibility, appropriateness, a connection with your brand.

Mr. Fussy Roofing: Our Branding Hero
Lets use Mr. Fussy Roofing as our example. For right or wrong, roofing contractors do not always have the greatest reputations. People are suspicious of getting ripped off or of shoddy work. (A neighbor had a new roof put on. It drained improperly so water went between the siding and the underlayment. This was, as my daughter says, UNgood.) Many roofing contractors are small businesses and do not put a lot of thought into their naming and branding. (Exhibit #1: A local contractor named DBA Roofing.) Many other MALE business owners would find Mr. Fussy to be too cute or feminine a name, and would instantly rule it out.

However, our Mr. Fussy did not. He went outside his comfort zone, possibly, to create a name that resonated congruently with me, his typical audience, and achieved positive differentiation. What do I take away from Mr. Fussy Roofing He cares, hes different than most, he features attention to detail, hell likely do an excellent job, and he does roofing. All from three words!

Contrast this with DBA Roofing. All I know is that they do roofing, and perhaps that they couldnt even think of a name. I dont know anything more about what they stand for, what their vision is, or how they do business. Just two words Mr. Fussy tells me so much more that is meaningful to me. Mr. Fussy differentiated his business. I get it and like what he promises, so it resonates with me, and the idea of a roofer being fussy is very congruent and highly desirable to me.

So Why Dont More Companies Create Resonantly Congruent Differentiated Names
There are many reasons: ego, ability to be objective about every company except your own, stubbornness, caution, corporate culture, a desire to take a safe middle road and on and on. This desire to not take a chance applies just as often at big corporations as it does in small businesses.

Many people may think that Geek Squad is a great name. Its more fun, evocative and compelling than Your Computer Experts or some other safe vanilla choice. Yet when it comes to their own name, people get scared and go down a safe path. I recently named a coffee shop Thanks a Latte. Would you rather go there for that experience or to Dunkin Donuts or Herbs Coffee Shop

Obviously, you have to take your audience into account. Thanks a Latte is aiming for a Starbucks-type of crowd: more upscale, willing to pay a bit more for quality. Yet, in many cases, a striking, effectively clever, or even surprising name will take you so much further, especially if your marketing budgeting is limited. (Hey, isnt everyones)

Unless youre one of those cavemen from the Geico commercials, you know that a geek is computer nerd. A geek squad is a whole mess of em. Chances are youll find 25 PC repair guys in your Yellow Pages called Something Computer Repair. Youll only find one Geek Squad. Lets say you see three commercials. One for Phils Computer Shack, another for Waterville Computer Repair, and the third for Geek Squad. Which are you going to remember And who YOU gonna call

This brings up another key attribute of memorable, powerful names: attitude. Geek Squad, Thanks a Latte, Brains on Fire (a naming firm), Mr. Fussy... they all bring a distinctive point of view to the name. A name you can connect with almost viscerally. Consider Mr. Fussy one more time. Who has more of a persona in two words: Mr. Fussy or Bob's Roofing Who conveys more depth of appropriate and convincing meaning in two words While finding a name that fits is important, creating one that voices a point of view, that you and your business believe in, will go a long way toward developing true differentiation and memorability. You could say this attitude will give you greater resonance with proper congruence, if you do it right.

Do You Want to Describe What You Do, Or Be Memorable
If youre going to name your company and have it stand out from the competition, choosing a functional name like PhotoCopy Hut isnt really going to dazzle anyone. PhotoCopy Hut doesnt go any further than simply being functional on a very basic level, but weve seen worse. Ever notice a truck go by you on the expressway that says something like Kordis. They may even have a tag line, such as Bringing the World to You, yet you wonder, What do they do Are they importers A global delivery service Do they manufacture desktop globes They have this incredible opportunity to create thousands of impressions a day with consumers and they cant even be bothered to say what they do. This is truly a waste of a great moving billboard.

Big companies are fond of neologisms (concocted words or terms) such as Claris or Pentium. They get away with it because they have huge budgets. I think you know theres Intel inside by now. Yet have you ever heard of Comergent And if you did, would you remember it

There are other types of names: acronyms, evocative, descriptive, alphanumerical, aspirational and on and on. Thats the topic for a future article.

Yes, your name and brand identity needs to be more than resonant, congruent, and differentiated. Other essential aspects of your brand include being authentic, connected, able to be lived every day, attention to every detail of customer contact, and so on. But an excellent starting point is the resonant/congruent/differentiated test. Think about those ideas in relation to your name or brand.

If youd like some fresh thinking and branding, naming, tag line or positioning assistance, please get in touch. 585.746.2320 or e-mail chucketal@aol.com. ChuckIngersoll.com

Article Source: ArticleSoft.com

About the Author

Chuck Ingersoll is a freelance namer, brander and copywriter. He brings over 20 years advertising agency experience to the process, and specializes in creating names, positionings and taglines that are not only clever, but effective. (Otherwise it's just empty creativity.) For 10 years he operated his own advertising agency in Rochester, NY, Ingersoll et al, serving major clients Kodak, Xerox and Bausch & Lomb. As a writer, creative director and vice president at other ad agencies, his experience covers most industries and every type of marketing communications writing from ads to Web sites.

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I know, Resonant Congruent Differentiation sounds like something that immediately scares your ears. Something you learned about and quickly forgot in Psych 101. But stick with me a moment and I think youll see that its much simpler easily understood and very pertinent to the way people name products, services and businesses. 
 
Having recently gone through some re-roofing trauma, a lawn sign promoting a contractor grabbed my attention. Mr. Fussy Roofing it read. I first laughed at the name because of its seeming oxymoronic message. And it is a name with amusement value. Moments later I thought, I wish I knew about that guy when I had my roof done. 
 
Mr. Fussy Roofing is an almost perfect example of a differentiated product or service name thats congruent and resonates beautifully. When youre coming up with names, this is exactly what you should be striving for: resonant congruent differentiation. So lets break down what that phrase means and into intellectually chewable chunks. 
 
Go Ahead, Splain Resonant Congruent Differentiation 
Take it to the end first: differentiation means that you are not confused with competitors, that you stand out in a positive fashion. If all the companies that make steel are named after locations or owners, such as Bethlehem or Harris Steel, you wont achieve much differentiation if youre called Rogerson Steel. Choose StrongSteelCo and, at the least, youve demonstrated a positioning and promise in your name. 
 
Now for the resonant congruent part. Congruent, as in being consistent with the qualities and values personified in the products/services you provide. If you make a high-end speaker system, naming it Mickeys Speakers would not be a good call. People would think you had a Mickey Mouse product and naming it after your own self sounds low budget and small time. This name is incongruent with the image you wish to convey. It's the kind of name that starts you off in the weeds so you have to climb out to establish a quality identity. 
 
Resonant, in a very basic sense, means that the name makes the prospect or customer feel in alignment with the key message that the name of your product or service communicates. Its credibility, appropriateness, a connection with your brand. 
 
Mr. Fussy Roofing: Our Branding Hero 
Lets use Mr. Fussy Roofing as our example. For right or wrong, roofing contractors do not always have the greatest reputations. People are suspicious of getting ripped off or of shoddy work. (A neighbor had a new roof put on. It drained improperly so water went between the siding and the underlayment. This was, as my daughter says, UNgood.) Many roofing contractors are small businesses and do not put a lot of thought into their naming and branding. (Exhibit #1: A local contractor named DBA Roofing.) Many other MALE business owners would find Mr. Fussy to be too cute or feminine a name, and would instantly rule it out. 
 
However, our Mr. Fussy did not. He went outside his comfort zone, possibly, to create a name that resonated congruently with me, his typical audience, and achieved positive differentiation. What do I take away from Mr. Fussy Roofing He cares, hes different than most, he features attention to detail, hell likely do an excellent job, and he does roofing. All from three words! 
 
Contrast this with DBA Roofing. All I know is that they do roofing, and perhaps that they couldnt even think of a name. I dont know anything more about what they stand for, what their vision is, or how they do business. Just two words Mr. Fussy tells me so much more that is meaningful to me. Mr. Fussy differentiated his business. I get it and like what he promises, so it resonates with me, and the idea of a roofer being fussy is very congruent and highly desirable to me. 
 
So Why Dont More Companies Create Resonantly Congruent Differentiated Names 
There are many reasons: ego, ability to be objective about every company except your own, stubbornness, caution, corporate culture, a desire to take a safe middle road and on and on. This desire to not take a chance applies just as often at big corporations as it does in small businesses. 
 
Many people may think that Geek Squad is a great name. Its more fun, evocative and compelling than Your Computer Experts or some other safe vanilla choice. Yet when it comes to their own name, people get scared and go down a safe path. I recently named a coffee shop Thanks a Latte. Would you rather go there for that experience or to Dunkin Donuts or Herbs Coffee Shop 
 
Obviously, you have to take your audience into account. Thanks a Latte is aiming for a Starbucks-type of crowd: more upscale, willing to pay a bit more for quality. Yet, in many cases, a striking, effectively clever, or even surprising name will take you so much further, especially if your marketing budgeting is limited. (Hey, isnt everyones) 
 
Unless youre one of those cavemen from the Geico commercials, you know that a geek is computer nerd. A geek squad is a whole mess of em. Chances are youll find 25 PC repair guys in your Yellow Pages called Something Computer Repair. Youll only find one Geek Squad. Lets say you see three commercials. One for Phils Computer Shack, another for Waterville Computer Repair, and the third for Geek Squad. Which are you going to remember And who YOU gonna call 
 
This brings up another key attribute of memorable, powerful names: attitude. Geek Squad, Thanks a Latte, Brains on Fire (a naming firm), Mr. Fussy... they all bring a distinctive point of view to the name. A name you can connect with almost viscerally. Consider Mr. Fussy one more time. Who has more of a persona in two words: Mr. Fussy or Bob's Roofing Who conveys more depth of appropriate and convincing meaning in two words While finding a name that fits is important, creating one that voices a point of view, that you and your business believe in, will go a long way toward developing true differentiation and memorability. You could say this attitude will give you greater resonance with proper congruence, if you do it right. 
 
Do You Want to Describe What You Do, Or Be Memorable 
If youre going to name your company and have it stand out from the competition, choosing a functional name like PhotoCopy Hut isnt really going to dazzle anyone. PhotoCopy Hut doesnt go any further than simply being functional on a very basic level, but weve seen worse. Ever notice a truck go by you on the expressway that says something like Kordis. They may even have a tag line, such as Bringing the World to You, yet you wonder, What do they do Are they importers A global delivery service Do they manufacture desktop globes They have this incredible opportunity to create thousands of impressions a day with consumers and they cant even be bothered to say what they do. This is truly a waste of a great moving billboard. 
 
Big companies are fond of neologisms (concocted words or terms) such as Claris or Pentium. They get away with it because they have huge budgets. I think you know theres Intel inside by now. Yet have you ever heard of Comergent And if you did, would you remember it 
 
There are other types of names: acronyms, evocative, descriptive, alphanumerical, aspirational and on and on. Thats the topic for a future article. 
 
Yes, your name and brand identity needs to be more than resonant, congruent, and differentiated. Other essential aspects of your brand include being authentic, connected, able to be lived every day, attention to every detail of customer contact, and so on. But an excellent starting point is the resonant/congruent/differentiated test. Think about those ideas in relation to your name or brand. 
 
If youd like some fresh thinking and branding, naming, tag line or positioning assistance, please get in touch. 585.746.2320 or e-mail chucketal@aol.com. ChuckIngersoll.com Article Source: <a href="http://www.articlesoft.com" target="_blank">ArticleSoft.com</a> About the Author: Chuck Ingersoll is a freelance namer, brander and copywriter. He brings over 20 years advertising agency experience to the process, and specializes in creating names, positionings and taglines that are not only clever, but effective. (Otherwise it's just empty creativity.) For 10 years he operated his own advertising agency in Rochester, NY, Ingersoll et al, serving major clients Kodak, Xerox and Bausch & Lomb. As a writer, creative director and vice president at other ad agencies, his experience covers most industries and every type of marketing communications writing from ads to Web sites.

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